Reclaiming control after a phishing attack

Daniel Sullivan is the founder and CEO of Refund Agency, a leading organization dedicated to helping victims of fraud recover their assets. Born in Canada, Daniel has built a distinguished career spanning over three decades in financial investigation and risk management. Witnessing the devastating impact of sophisticated online scams, Daniel was driven to create a […]

I bring over 15 years of experience in financial operations, blockchain systems, and digital asset recovery — and I proudly serve as Chief Operating Officer at the heart of our mission to restore what’s been lost. My role is all about building clarity and structure into the recovery journey. From designing scalable workflows to leading […]

I’ve spent the past 23 years building and refining systems that keep financial operations clean, compliant, and resilient — across both traditional institutions and the rapidly evolving world of digital assets. Today, as Chief Financial Compliance Officer, I oversee the structure and safeguards that protect our clients, our company, and the integrity of every recovery […]

My journey into this field began over a decade ago, when I started working in financial investigations and risk analysis. As crypto emerged, I was quick to see the potential—but also the vulnerabilities. I began specialising in blockchain forensics, smart contract tracing, and fraud pattern analysis long before most people knew what a private key […]

As Head of the Support Team, my role is to make sure every client feels heard, supported, and taken care of throughout the recovery process. I lead a team of dedicated agents who communicate with clients daily, answer their questions, and keep them informed at every step of their case. With years of experience in […]

My  job goal to make sure everything we do as a company is legally sound, ethically responsible, and fully aligned with financial regulations. I oversee how we manage sensitive data, handle recovery cases, and follow anti-fraud and anti-money laundering (AML) protocols — especially when dealing with blockchain transactions. With a strong background in financial law […]

I focus on tracking down lost or stolen digital assets and uncovering the full story behind each case. Using blockchain tools, transaction analysis, and pattern detection, I work to trace where the funds went — and help build a clear path toward recovery. With years of experience in fraud investigation and crypto forensics, I’ve seen […]

I’ve been in the financial recovery field for over 14 years, with a strong background in digital asset tracking and blockchain compliance. Before joining this company, I worked with legal consultants focusing on fraud analytics in the crypto sector. Here, I specialize in handling high-profile recovery cases involving complex smart contracts. To date, I’ve successfully […]

I work in the crypto recovery department, helping people track and recover funds lost through scams or unauthorized transactions. My job is to follow the movement of digital assets, investigate where the money went, and support each case from the first report to the final steps of recovery. To me, this isn’t just about numbers […]

My name is Marketa Novotna, and I am a Recovery Assistant with the team. As the primary point of contact for our clients, my most important role is to be your guide and advocate from our very first conversation. Originally from the Czech Republic, I bring a dedicated and meticulous approach to every case, ensuring […]

My name is Ethan Moreau, and as a Recovery Assistant at Refund Agency, I serve as your dedicated point of contact throughout the recovery process. Originally from Bordeaux, France, I believe that everyone who has been wronged deserves a staunch advocate to fight for them. My role is to be that advocate for you, guiding […]